Terms and conditions

These Terms of usage govern your access and use of this site. By accessing or using this site you agree to be bound by these Terms of usage and to any additional guidelines, restrictions or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions or rules are hereby incorporated by reference into these Terms of use.

Factory Direct Print reserves the right to make changes to this site and to these Terms of usage at any time without prior notice. You should review these Terms of usage each time you access this site.

You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or at our discretion by sending an email to the email address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer service. However, if you withdraw your consent to receive our communications electronically you must discontinue your use of your account.


All terms and conditions and/or any transactions occuring online at www.factorydirectprint.com.au are subject to the laws of the State of Western Australia. Factory Direct Print is not responsible for the delay and/or damages resulting from Machinery breakdown, Acts of God and from other actions both governmental or otherwise, including but not limited to war, riot, seizure and embargo. The tools available on www.factorydirectprint.com.au to create documents is the property of Factory Direct Print and its affiliated companies. The Buyers order shall be deemed an acceptance of the Seller's terms.  The Terms and conditions shall in all respects be governed by Western Australian law. 


All orders are subject to acceptance by Factory Direct Print. We reserve the right to reject any order at any time without recourse. All prices on this site are O&OE and if required because of technical error Factory Direct Print reserves the right to change the price at any time even after we receive the order, in this instance the Buyer shall be notified via email before the order is processed.


Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the Buyer and only part of the order is being returned. 

Credit cards

If the Buyers credit card is declined, Factory Direct Print will not process the Buyers order. If the order is shipped and should the Buyers account become delinquent the Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment terms due date, unless specific arrangements are made, future purchases will require advance payment. In the event that Factory Direct Print must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.


Factory Direct Print neither makes any explicit warranty nor imply or accepts any responsibility other than possible replacement of the products that the Buyer is buying. Factory Direct Print may but does not guarantee the replacement of the defective product, or credit the amount of the purchase price. 

Delivery of goods

The delivery method as included in the price of all products listed on this site or otherwise via custom quotation vary depending on the final weight of the product. Goods weighing under 5kg are delivered via overnight air express. Larger orders of goods weighing over 5kg are delivered via road delivery service. If you require any order weighing over 5kg to be delivered via overnight air express a custom quotation must be requested. Factory Direct Print will arrange for shipping with the carrier on behalf of the Buyer. Factory Direct Print will not be responsible for any delay in delivery, loss or damage of the order while the order is with the shipping carrier.

Limitation of liability

Factory Direct Print will not be liable in contract or in Tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybodys performance or non-performance of our obligations. Factory Direct Print shall not be liable to any person or company for any kind of financial losses, cost, expenses, damages and/or other economic damages.  The Buyer agrees that the Buyer will not hold Factory Direct Print responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Factory Direct Print and its affiliated company(s) on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any persons right to privacy or other personal rights.

Cancellations and refunds

Factory Direct Print and its affiliated company(s) will not refund any money for orders that were shipped and were cancelled after the order has been processed.