FILE SETUP AND COLOUR
We us a PDF only prepress workflow and therfor can only accept and process Print Ready PDF files. Information on how to create your PDF file can be found in our artwork guidelines.
You should always start and finish your designs for offset printing in CMYK mode not RGB.
The Preflight component of our prepress workflow will convert all RGB images to CMYK using the industry standard ‘CoatedFOGRA39’ profile but the colour may change slightly to what you are expecting.
No, we are specifically set up to process one side at a time, this requires that each side of a job must be on a separate page in the one PDF.
Images must have a resolution of at least 300dpi, low resolution images will print pixelated and this may result in a printed product that you may not be satisfied with.
The outside front cover is ‘Page 1’, the inside front cover is ‘Page 2’ and so on.
When using a blue in your design, always make sure to leave at least a 30% difference in your cyan and magenta values. For example: C-100, M-70, Y-0, K-0.
Rich black is an ink mixture of solid black (100% K) with additional CMY ink values. This results in a darker tone than black ink alone. If you print black alone (100% K) the resulting black may not be as dark as you might like.
For coated art papers and boards we recommend using C-60, M-50, Y-50, K-100
For uncoated papers we recommend using C-30, M-0, Y-0, K-100
Yes, because of variations such as climate, ink, press and stock characteristics the results of four colour process printing will vary from run to run and therefor Factory Direct Print can not colour match to supplied proofs or previously printed items and will not reprint any item due to such variations. However this inherent characteristic of four colour process printing is greatly reduced with
UV-LED offset technology and more repeatable results can be expected.
PLACING AND TRACKING AN ORDER
Yes if you are not already registered as a Factory Direct Print customer you will need to sign up by clicking the 'Register with us' link. Once registered you will gain complete access to our wholesale products and pricing, get real time quotes and upload print ready PDF files and finally secure online payments through Paypal. You can also access past orders for fast and easy reordering and check an order status at anytime.
After logging in you can check on an orders status by clicking on the 'Orders' link in the ‘My Account’ section in the left side menu. The current order status will be displayed within brackets next to the relevant order number. The complete details for each order can also be viewed by clicking the 'View Details' link.
PAYMENT AND DELIVERY
We use PayPal to process our online payments, with PayPal you can pay securely and easily using MasterCard, Visa, Maestro or Direct Debit. Further information about PayPal is available here.
No sorry we can only deliver to a street address.
We use a range of national couriers and parcel services depending on which state your order is despatched from.
Most business card products are despatched using an overnight satchel delivery service. The majority of large parcel deliveries will be despatched from our production facility closest to the delivery point and will generally be overnight road freight.
Our standard turnaround time for most products is within 3-7 business days plus delivery. NCR books are despatched usually within 2 weeks. Delivery to most destinations is 1-2 business days.
PLEASE NOTE: Unforeseen production delays may occur from time to time and may increase production times. We will let you know if this occurs.
No unfortunately we don't offer this service.